Privacy & Data Policy

Your privacy and data security are our top priorities

Last updated: January 2026

Our Commitment to Privacy

At Veela AI, we understand that wellness is deeply personal. We are committed to protecting your privacy, securing your data, and giving you control over your information. This policy explains what data we collect, how we use it, and your rights regarding your personal information.

What Data We Collect

Account Information

When you create an account, we collect your name, email address, and authentication credentials. This information is necessary to provide you with access to our platform.

Wellness Activity Data

We track your interactions with content, Power Sessions completed, progress on wellness goals, mood scores, and chat conversations with Veela AI. This data helps personalize your experience and improve our recommendations.

Community Posts

If you share stories or participate in community discussions, we store your posts. You can choose to post anonymously to protect your identity.

Usage Analytics

We collect technical data such as device type, browser, IP address, and usage patterns to improve platform performance and user experience.

Payment Information

If you subscribe to paid services, payment processing is handled securely by Stripe. We do not store your full credit card details—only transaction records and subscription status.

How We Use Your Data

Personalization

We use your activity data to recommend relevant content, suggest Power Sessions, and tailor Veela AI's coaching responses to your needs.

Service Delivery

Your account information enables us to authenticate you, manage your subscription, and provide customer support.

Platform Improvement

Aggregated, anonymized data helps us understand how users engage with the platform, identify areas for improvement, and develop new features.

Research (with consent)

With your explicit consent, we may use anonymized data for wellness research in partnership with academic institutions. You can opt out at any time.

Communication

We may send you service updates, wellness tips, and promotional emails. You can unsubscribe from marketing communications at any time.

How We Protect Your Data

We implement industry-standard security measures to protect your information:

  • •Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest.
  • •Access Controls: Only authorized personnel can access user data, and access is logged.
  • •Secure Authentication: We use OAuth 2.0 and secure session management to protect your account.
  • •Regular Audits: We conduct security audits and vulnerability assessments to identify and fix risks.
  • •Data Minimization: We only collect data necessary for platform functionality.
Data Sharing & Third Parties

We do not sell your personal data to third parties. We only share data in the following limited circumstances:

  • •Service Providers: We work with trusted partners (e.g., Stripe for payments, cloud hosting providers) who process data on our behalf under strict confidentiality agreements.
  • •Legal Requirements: We may disclose data if required by law, court order, or to protect our rights and safety.
  • •Research Partners: Only anonymized, aggregated data is shared with research institutions, and only with your explicit consent.
Your Rights & Choices

You have the following rights regarding your personal data:

  • •Access: Request a copy of the personal data we hold about you.
  • •Correction: Update or correct inaccurate information in your account settings.
  • •Deletion: Request deletion of your account and associated data (some data may be retained for legal or security purposes).
  • •Opt-Out: Unsubscribe from marketing emails or opt out of research participation.
  • •Data Portability: Request a machine-readable copy of your data to transfer to another service.

To exercise these rights, contact us through your account settings or email our support team.

Cookies & Tracking

We use cookies and similar technologies to:

  • •Keep you logged in and maintain your session
  • •Remember your preferences and settings
  • •Analyze platform usage and performance

You can control cookies through your browser settings, but disabling them may affect platform functionality.

Children's Privacy

Veela AI is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

Changes to This Policy

We may update this Privacy & Data Policy from time to time. We will notify you of significant changes via email or a prominent notice on the platform. Continued use of Veela AI after changes constitutes acceptance of the updated policy.

Questions About Privacy?

If you have questions about this policy or how we handle your data, please contact our privacy team.